Good leaders must first become good servants.

—Robert K. Greenleaf


Scrum Master

Scrum Masters are servant leaders and coaches for an Agile team. They help educate the team in Scrum, eXtreme Programming, Kanban and SAFe, ensuring that the agreed Agile process is being followed. They also help remove impediments, and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement.

Although the Scrum Master role is based largely on standard Scrum, Agile Teams—even those teams that are applying Kanban—establish this role to help the team meet its goals and coordinate activities with other teams. The SAFe Scrum Master role is assumed by a SAFe Agile Team member who has the primary responsibility of helping the self-organizing, self-managing team achieve its goals. Scrum Masters do this by teaching and coaching team practices, implementing and supporting SAFe principles and practices, identifying and eliminating impediments, and facilitating flow.


The Scrum Master role is a special role for an Agile Team member who spends much of her time helping other team members communicate, coordinate, and cooperate; generally, this person assists the team in meeting their delivery goals.

The Scrum Master is a servant leader who helps teams self-organize, self-manage, and deliver via effective Lean-Agile practices. The Scrum Master supports and enforces the rules of the Scrum process and other rules that the team has agreed upon. The Scrum Master also helps the team coordinate with other teams on the Agile Release Train and communicates status to management as needed.

Responsibilities on the Agile Team

The effective SAFe Scrum Master is a team-based servant leader who:

  • Exhibits Lean-Agile leadership. Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile mindset. Helps the team embrace SAFe Core Values, adopt and apply SAFe Principles, and implement SAFe practices.
  • Supports the team rules. The rules of a SAFe Agile Team are lightweight, but they are rules nonetheless, and the Scrum Master is responsible for reinforcing them. These may include the rules of Scrum, Built-in Quality practices from XP, WIP limits from Kanban, and any other process rules the team has agreed to.
  • Facilitates the team’s progress toward team goals. The Scrum Master is trained as a team facilitator and is constantly engaged in challenging the old norms of development in order to improve performance in the areas of quality, predictability, flow and velocity.  Helps the team focus on daily and Iteration Goals in the context of current PI Objectives.
  • Leads team efforts in relentless improvement.Helps the team improve and take responsibility for their actions. Facilitates the team retrospective. Teaches problem-solving and helps the team become better problem-solvers for themselves.
  • Facilitates meetings. Facilitates all team meetings, including (where applicable) the daily stand-up, Iteration PlanningTeam Demo, and Iteration Retrospective.
  • Supports the Product Owner. The Scrum Master supports the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy intra-team dynamic with respect to priorities and scope.
  • Eliminates impediments. Many blocking issues will be beyond the team’s authority or may require support from other teams. The Scrum Master actively addresses these issues so that the team can remain focused on achieving the objectives of the iteration.
  • Promotes SAFe quality practices. SAFe provides guidance to assist the teams in constantly improving the quality of their deliverables and meeting the Definition of Done; the Scrum Master helps foster the culture of technical discipline and craftsmanship that is the hallmark of effective Agile Teams.
  • Builds a high-performing team. Focuses on ever-improving team dynamics and performance. Helps the team manage interpersonal conflicts, challenges, and opportunities for growth. Escalates people problems to management where necessary, but only after internal team processes have failed to resolve the issue. Helps individuals and teams through personnel changes.
  • Protects and communicates. Communicates with management and outside stakeholders. Helps protect the team from uncontrolled injection of work.
  • Responsibilities on the Train. The Scrum Master helps coordinate inter-team cooperation and helps the team operate as an effective “team on the train.”
  • Coordinates with other teams. The Scrum Master is typically the representative in the Scrum of Scrums meeting, and they pass information from that meeting back to the team. (See Program Increment for more details.) Often coordinates with the System TeamUser Experience, Architecture and Shared Services. It is important to note, however, that the responsibility for inter-team coordination cannot be delegated entirely to the Scrum Master; every team member shares responsibility in that regard.
  • Facilitates preparation and readiness for ART ceremonies.Assists the team in preparation for ART activities, including PI PlanningSystem Demos, and the Inspect and Adapt
  • Supports estimating. Guides the team in establishing normalized estimates and helps the team and the ART estimate larger Features and Capabilities.

Sourcing the Role

The Scrum Master can be a part-time or full-time role, depending on the size of the team, the context, and other responsibilities. However, at Enterprise scale, it can be a challenge to “sell” the need for a full-time Scrum Master for each Agile Team. After all, if the enterprise is organizing 100 new Agile Teams, it probably isn’t economically or politically practical to take 100 full-time development team members and assign them to these new duties—duties that don’t include development or testing. Nor is it economically viable to hire a full- or half-time consultant for each team to help them learn and master the new methods. That could kill the transformation before it even gets started, and before the teams have had a chance to prove the value of the role.

Therefore, SAFe takes a pragmatic approach and assumes, in general, that the Scrum Master is a part-time role assumed by a member SAFe Agile Team.  During initial SAFe adoption, however, the role may be more intensive; at this stage, the organization may find it beneficial to bring external consultants on board to coach the teams while they become experienced in Scrum and SAFe. These outside consultant Scrum Master / coaches will often coach multiple teams in the organization.

Learn More


[2] Leffingwell, Dean. Agile Software Requirements: Lean Requirements Practices for Teams, Programs, and the Enterprise. Addison-Wesley, 2011.

Last update: 27 September, 2017