Telstra is Australia’s leading provider of mobile phones, mobile devices, home phones and broadband internet. When Telstra’s Enterprise Data Warehouse delivery team began their Agile journey, they scaled from 1 to 5 teams in a matter of months and found themselves struggling to make the leap from agile projects to an Agile program. “After reading Dean Leffingwell’s Scaling Software Agility and Agile Software Requirements,” notes Mark Richards (Agile Coach) and Em Campbell-Pretty (General Manager, EDW Delivery), “we were inspired to establish Telstra’s first Agile Release Train.
” Later, they both followed up with SPC certification to further enhance their knowledge and skills.

This presentation, from Agile Australia 2013 in June, covers how SAFe provided a recipe for success, reflecting on how Telstra translated Program-level SAFe theory into practice, transforming not only the delivery capability of the EDW team, but also the culture.

Most importantly, they are getting great business results, including:

  • Average delivery cycle time down from 12 month to 3 months
  • 6X increased in delivery frequency
  • 50% cost to deliver reduction
  • 95% decrease in product defects
  • 100% projects delivered on time and on budget
  • Happy project sponsors
  • Happy teams

As we noted, Em and Mark placed an early emphasis on rapidly evolving the culture that supports Lean-Agile development, and they had some fun with it too, as you can see if you check out the The Power of Haka! on Em’s PrettyAgile blog