New Case Study: SAFe Helps French National Employment Agency Deliver Strategic Program
When an organization looks at adopting SAFe for the first time, the reaction can range from, “I can easily see how we’ll be able to map our culture and practices to SAFe,” to, “Our organization is so unique it’s hard to visualize how SAFe will work within our context.”
The folks from the French National employment agency, pôle emploi, must have surely fallen into the latter category, as the roles and constructs in SAFe weren’t an obvious one-to-one fit with their organizational structure, or how they organized around value.
They recently contributed a case study that tells the story of their first steps toward building a fully Agile organization with SAFe. In a nutshell, they were asked to develop a new process for job seekers, no small feat given that the 1600-member IT Department was operating in a legacy environment comprised of Scrum and waterfall teams, working with new technology as well as COBOL systems, and integrating work from several external suppliers. As part of this effort, they sought out a solution that would address their key challenges:
- What can we do to meet our commitments ?
- What can we do to stay in sync?
- What can we do to increase team collaboration?
- What can we do to reduce integration risks on such a large scope ?
- How can we maintain a good vision of the product?
- How can we track the progress of so many teams?
Seen that list before? It’s the wish list of every large organization who has turned to Agile to more effectively operate and deliver value. In that way, pôle emploi is no different than any other enterprise looking to compete in a disruptive market.
Anyway, the study shows how they systematically identified where the Framework mapped to their context, where it didn’t, and how they went about reconciling those differences. In fact, it’s the reconciling of those differences that makes this an interesting case. It’s what has enabled them to operate with both agile and non-agile teams collaborating, and what gave them the basis to transition their non-agile teams to agile practices through their participation in the SAFe ART.
Click here to read the study and download their presentation.
Many thanks to the team at pôle emploi for providing the study, and sharing your experience with the SAFe Community: Cécile Auret (SPC4), Methods Engineer, Jerome Froville (SPC4), Methods Engineer, and Michel Levaslot, Manager.