A strong guiding coalition is always needed. One with the right composition, level of trust, and shared objective.
Train Lean-Agile Change Agents
This is article two in the SAFe® Implementation Roadmap series. Click here to view the entire roadmap.
As described in Reaching the Tipping Point, the need to adopt new practices for business agility and solution development is often driven by a burning platform—a problem too severe to solve using the enterprise’s current way of working. It creates the level of urgency needed to inspire significant change.
However, even if that is not the case, as the pace of technology advancements, market changes, and digital disruption reshapes the modern business model, this sense of urgency has become the new norm. Now more than ever, the ability to substantially improve development practices to enable greater innovation, higher quality, and faster time-to-market is the key to success. Change is at hand. For those following the proven critical moves identified in the SAFe Implementation Roadmap, this article describes the second step in that series: train Lean-Agile change agents.
The Need for a Powerful Coalition
Once an organization reaches its tipping point and the rationale for a significant change becomes obvious, the difficult journey begins. In Leading Change, Kotter discusses eight stages for guiding organizational transformation and what it takes to make it stick .
- Establishing a sense of urgency
- Creating the guiding coalition
- Developing a vision and strategy
- Communicating the change vision
- Empowering employees for broad-based action
- Generating short-term wins
- Consolidating gains and producing more change
- Anchoring new approaches in the culture
For step 2, a “sufficiently powerful guiding coalition” of stakeholders is needed. As Kotter notes: “In a rapidly moving world, individuals and weak committees rarely have all the information needed to make good non-routine decisions. Nor do they seem to have the credibility or the time required to convince others to make the personal sacrifices called for in implementing changes. Only teams with the right composition and sufficient trust among members can be highly effective under these circumstances.” 
To be effective, this coalition requires:
- Leaders who can set the vision, show the way, and remove impediments to change
- Practitioners, managers, and change agents who can implement specific process changes
- Sufficient organizational credibility to be taken seriously
- The expertise needed to make fast, intelligent decisions
To create a SAFe coalition that is sufficiently powerful to initiate change, our experience shows that the organization must take three critical steps:
- Train Lean-Agile change agents as Certified SAFe® Program Consultants (SPCs). They provide the knowledge and horsepower needed to implement the change.
- Train executives, managers, and other leaders. They sponsor the change and support the implementation. Leading SAFe® is a two-day course designed for this purpose.
- Charter a Lean-Agile Center of Excellence (LACE). This working group becomes the focal point and continuous source of inspiration and energy for change management activities.
This article addresses the first step, which is to introduce a process that develops people who have the knowledge, skills, and resources needed to successfully implement SAFe. Elements 2 and 3 of the guiding coalition are addressed in the next two articles: Train Executives, Managers, and Leaders and Create a Lean-Agile Center of Excellence, respectively.
Develop SPCs as Change Agents
In most enterprises, the primary SAFe change agents appear on the scene as certified SPCs. Sourced internally and externally, they come from many sources, including:
- Trusted consulting partners (find a Scaled Agile partner)
- Internal business and technology leaders
- Portfolio/program/project managers
- Process leads
Ideally, the change agent community includes individuals from a wide range of departments, disciplines, and experience levels. Generally, this includes pairing internally sourced personnel with more experienced external change agents from a Scaled Agile partner. Providing the transformation team with external SAFe coaches is strongly recommended. As described by engineer Destin Sandlin in the Backwards Bicycle video , “Knowledge is not understanding.” Experienced coaches provide the internal transformation team with the insights gained from many SAFe transformations and can help organizations avoid many of the most common implementation mistakes.
Deep knowledge of SAFe is still vital, and that learning journey begins with the Implementing SAFe® with SPC certification class. This four-day course prepares SPCs to become the change agents who lead the transformation. Attendees will learn how to effectively apply the principles and practices of SAFe and organize, train, and coach Agile teams. They will also learn how to identify Value Streams and Agile Release Trains (ARTs), launch ARTs, and help build and manage an Agile portfolio.
Scaling Lean-Agile across the enterprise—or making any material change for that matter—requires training all the people who do the work. To make it practical and cost-effective, Scaled Agile, Inc. supports a train-the-trainer fan-out model. It licenses SPCs (either partner personnel or enterprise employees) to teach a number of SAFe courses inside the enterprise. This provides an affordable training strategy and provisions the trainers needed to initiate and implement the change.
More on Implementing SAFe® with SPC Certification
The goal of this intensive four-day course is to prepare internal change agents and external consultants to:
- Lead an enterprise Lean-Agile transformation
- Implement SAFe
- Train managers and executives in Leading SAFe®
The first two days of this class are an intensive version of Leading SAFe®. The goal is to prepare certified SPCs to teach Leading SAFe® and other courses in the SAFe role-based curriculum (see below).
These change agents will gain the knowledge needed to lead an enterprise-wide Agile transformation by leveraging SAFe and its underlying principles of Agile development, systems thinking, and Lean product development flow. They’ll leave with an understanding of how the principles and practices of SAFe support Agile teams, Agile programs, Lean Portfolio Management (LPM), and Agile Architecture.
The second two days demonstrate how to identify, plan, and implement SAFe. In addition, attendees will have the briefings, artifacts, and templates needed to identify value streams, prepare the organization, launch ARTs, plan and execute major events, and implement effective processes and measures to sustain and improve.
After passing an exam, attendees become certified SPCs, giving them access to a variety of helpful resources to be used in the transformation. They will also gain access to online Trainer Enablement plans to qualify them to teach and certify others in Leading SAFe® as well as other courses in the role-based curriculum such as:
- SAFe® for Teams with SP certification
- SAFe® Scrum Master with SSM certification
- SAFe® Advanced Scrum Master with SASM certification
- SAFe® Product Owner/Product Manager with POPM certification
- SAFe® DevOps with SDP certification
Making the Next Moves
Once trained, SPCs have the knowledge, skills, and resources needed to educate and train managers, teams, and the other stakeholders necessary to effectively drive the change. They become a critical part of the sufficiently powerful coalition for the changes needed to drive the next critical moves, which include:
- Training executives, managers, and leaders
- Forming or participating in the Lean-Agile center of excellence
- Identifying value streams and ARTs
- Creating the Implementation Plan
These are the subjects of the next set of articles in this series.Next
Learn More Kotter, John P. Leading Change. Harvard Business Review Press, Kindle Edition.  Knaster, Richard and Dean Leffingwell. SAFe Distilled, Applying the Scaled Agile Framework for Lean Software and Systems Engineering. Addison-Wesley, 2017.  Sandlin, Destin. Backwards bicycle. https://youtu.be/MFzDaBzBlL0
Last update: 12 September 2019